Frequently Asked
Everything you wanted to ask the moss.
If your question isn't here, message us on WhatsApp — we usually reply within the hour.
About Sea Moss
What is sea moss, exactly?
Sea moss is a wild seaweed — a red algae harvested from clean ocean coastlines. It is a sea vegetable used as food, not a medicine. Our gel is whole-leaf moss, prepared cold and made fresh to order.
Where does your sea moss come from?
All four of our current gels use wildcrafted Eucheuma cottonii from St. Lucia — a tropical red algae, sun-dried on clean oceanfront rocks. We bring the whole dried leaf into Malaysia and cold-blend every jar in small batches in our Kuala Lumpur kitchen. Irish Sea Moss (Chondrus crispus) is a distinct cold-Atlantic species we may add in future as a separate product.
Is Gold Signature the same as Irish sea moss?
No. Gold Signature is wildcrafted Eucheuma cottonii — a tropical strain from St. Lucia, not the cold-Atlantic Chondrus crispus sold as 'Irish moss'. They are two different species. We name the exact species on our label and never use 'Irish' as a generic marketing term.
Is your sea moss authentic / legit?
We name the strain and the harvest coast, and we make the gel ourselves. Gold Signature is whole-leaf Eucheuma cottonii, sun-dried, then cold-blended to order in Malaysia — not powder, not bleached leaf, and not a jar labelled Irish when it isn’t. If a jar arrives damaged or unsealed, WhatsApp us a photo within 48 hours and we replace it.
What's the difference between Gold, Tropical, and Blue Lagoon?
All three start from the same wildcrafted St. Lucia Eucheuma cottonii gold moss base. Gold Signature is pure moss and alkaline water only. Zesty Lemon adds fresh lemon juice and key lime. Tropical is infused with real pineapple and Alphonso mango purée. Blue Lagoon is cold-blended with blue spirulina for a natural ocean colour. All four flavours are available now.
Where can I buy sea moss gel in Malaysia?
Here — we make Gold Signature fresh to order in Kuala Lumpur and deliver chilled across Peninsular Malaysia, East Malaysia, and Singapore. Shop the collection, or message us on WhatsApp if you want help choosing a jar.
Is it safe during pregnancy?
Sea moss is a food, not a medicine. It is iodine-rich — if you're pregnant, breastfeeding, or have a thyroid condition, please check with your doctor before adding it daily.
Using It
How much should I use?
1–2 tablespoons per day is a common amount people enjoy. Some split it (one spoon in the morning, one later). Use what fits your routine.
What does it taste like?
Gold Signature is almost flavourless — very mildly briny, like clean ocean water. Zesty Lemon is bright and citrusy from real lemon juice and key lime. Tropical is sweet-fruity from real pineapple and Alphonso mango purée. Blue Lagoon has the same neutral gold base with a subtle earthiness from blue spirulina. Most people stir a spoon into smoothies, warm drinks, or take it neat.
How do I store it?
Refrigerate as soon as it arrives. We recommend consuming your Sea Moss Gel within 1 week of purchase for optimal freshness and benefits, especially for infused gels. Always keep the lid on tight.
Ordering & Delivery
When do you ship?
Orders placed before 11 AM (MYT) ship the same day when possible. Everything is made to order, so we don't keep stock sitting — your jar is prepared the day it ships.
How long does delivery take?
Peninsular Malaysia: 1–2 business days. East Malaysia: 3–5 business days. Singapore: 3–7 business days (we cover any cross-border customs). See our shipping page for the full table.
Is shipping free?
First paid order ships free. After that, Peninsular Malaysia is RM15, or free over RM200. We ship MY and SG only.
Subscriptions & Returns
How does the subscription work?
Pick a cadence (weekly, biweekly, or monthly) and we ship a fresh jar on that schedule. You save 10% on weekly, 8% biweekly, 5% monthly. Pause, edit, or cancel from your confirmation email — no calls, no friction.
Can I return a jar?
Because every jar is made fresh and perishable, we can't accept returns of opened gels. If your jar arrives damaged or unsealed, send us a photo within 48 hours via WhatsApp and we'll replace it free of charge.
How long does a jar last?
Since our gels are made fresh without preservatives, we recommend consuming your Sea Moss Gel within 1 week of purchase. Always keep it refrigerated.